Privacy Policy

Last updated: September 2026

Tar River Appliance, a trade name of YOVU LLC, Greenville, North Carolina.
Questions: info@tarriverappliance.com · (252) 408-2076

What we collect

When you request service or contact us, we collect:

• Your name, phone number, and — if you give it — your email address
• The service address
• Appliance details: type, brand, model and serial number, and the reported problem
• Photographs or video you send us of the appliance
• Notes about access, such as pets or gate codes
• A record of the work performed, parts installed, dates, and amounts
• How you found us

What we collect on this website

Separately from the service record above, this website collects a small amount of technical information:

• Analytics. We use Google Analytics to count visits and see which pages people read. It sets cookies and records your approximate location (city level), device type, browser, and the pages you view. We use it to improve the site, not to identify you.
• The request form. Submissions are handled by our hosting provider, which relays them to us by email and retains them for a limited period before deletion.
• Server logs. Our host records IP addresses and request times for security and abuse prevention.

You can block analytics cookies in your browser settings or with a browser extension; the site works normally either way. We do not run advertising or retargeting pixels, and we do not build advertising profiles.

What we do with it

• Contact you about your request and schedule the visit
• Diagnose the problem and bring the correct parts
• Prepare estimates, invoices, and warranty records
• Send appointment reminders and, if you consented, occasional service reminders
• Meet our tax and recordkeeping obligations

What we do not do

Payment information

Card payments are processed by our payment processor. We never receive or store your full card number. We retain only the transaction record and the last four digits shown on the receipt.

Who we share information with

Only as needed to do the work:

• Our payment processor, to take payment
• Our scheduling and invoicing software, to run the business
• Our form provider, which relays your request to us by email and holds it for a limited period
• Our phone carrier and email provider, to deliver our messages to you
• Parts suppliers — the appliance model and serial number only, never your contact details
• Your landlord, property manager, or insurer — only where they are the paying customer, or where you ask us to
• Government agencies where required by law

Photographs

Photographs of the appliance and its immediate surroundings become part of the service record. We may use anonymized versions for marketing; they will not identify you or your address. Tell us if you would rather we did not.

How long we keep it

• Tax and invoice records: 7 years, as required
• Service history, including model and serial numbers: indefinitely, so we can support the appliance on a future call
• Photographs: 3 years, unless part of a warranty or insurance matter

Your choices

• Ask us what we hold about you
• Ask us to correct it
• Ask us to delete it — except records we must keep for tax purposes
• Opt out of text messages at any time by replying STOP
• Opt out of marketing use of photographs

Write to info@tarriverappliance.com or call (252) 408-2076.

Security

Access to customer records is limited to the owner. Accounts holding customer data use two-factor authentication. Building access codes and lockbox codes are stored in an encrypted password manager, never in spreadsheets or notes.

Children

Our services are not directed to children, and we do not knowingly collect information from anyone under 18.

Changes

We may update this policy. The current version is always posted at tarriverappliance.com/privacy.